If customers are interested in our products, please feel free to contact us to get a free quotation
Order Holine: 2904 8878 “At the tone, please press the shortcut keys: 1 –> 1 –> 2”
Direct Line: 3756 3228
WhatsApp/WeChat: 9012 8878
E-mail: tissue@magicclean.com.hk

Customer Notice:

1. Customers can order our products by phone or by e-mail. The processes are listed as follows:
   • Phone order
     Ordering Hotline: 2904 8878 “At the tone, please press the shortcut keys: 1 –> 1 –> 2”
     Service Hours: Monday to Friday: 9:00am to 6:00pm; Saturday: 9:00am to 1:00pm
     Sundays and Public Holidays: Closed
   • E-mail
     Please list the product name, reference number and quantity of the products you would like to order and email to tissue@magicclean.com.hk
     To shorten the time to confirm customer’s orders, please use the following format in the subject of your order. Thank you for your cooperation!
     Example:
     Subject: [Order Magic Clean Product] – “Your Company Name”
     
2. Order Confirmation
   After receiving a customer request, the company would call the customer during office hours to confirm the order. Please note that orders received after 3:00 pm will be processed the next working day. In the event that the company cannot contact the customer within three working days, the order shall be deemed cancelled.
3. Payment Methods
   After the order is confirmed by the company, customers can make payment using the following methods. If the customer’s payment cannot be confirmed within three working day, the order shall be deemed cancelled.
   Customers can deposit the payment at a bank, or transfer the payment using an ATM. The receiver’s account number is listed below:
   Receiving Bank: Hang Seng Bank
   Name of Account Holder: Magic Clean Environmental Services Limited
   Account Number: 024-229-176136-001
   Fast Payment System (轉數快) Identifier: 2270 817 / account@magicclean.com.hk / +852-91308878
   For customers who are not current users of the company’s monthly office cleaning service, delivery can only be arranged after the company has received 100% of the payment.
   For customers who are current users of the company’s monthly office cleaning service, delivery can be arranged and payments for the paper goods can be handed to the company when customers pay for the office cleaning fees.
   After making their payment, customers can e-mail the bank-in slip and their signed order form to tissue@magicclean.com.hk，The company will follow up with delivery matters after payment is confirmed. Thank you for your cooperation!
4. Delivery Arrangement
   Normal products are usually dispatched within 5 to 7 working days upon confirmation of payment. Special products, or bulk orders may take longer to dispatch. Specific arrangements will be confirmed with the customer at order confirmation.
   (i) The company must receive prior notice if the delivery is made to a building without a lift. The company shall assess customer’s request based on actual circumstances and respond if delivery can be arranged. If the company has not received prior notification about such delivery, the company has the right to decide not to walk up the stairs for delivery, and collection would be completed on the ground level.
   (ii) If the customer’s delivery address is a construction site, please arrange to collect the delivery at the entrance.
   (iii) As the company usually delivers on 5.5-tonne trucks, please confirm the height limit of your carpark, and whether it can be accessed by a 5.5-truck. If the truck cannot enter the carpark, please notify the company in advance to discuss delivery arrangements.
5. Delivery Area
   Delivery service covers commercial buildings, shops and shopping centres in Hong Kong, Kowloon and the New Territories. Delivery service is not available to residential addresses or outlying islands. For delivery to outlying islands, customers can choose to receive the order at the pier. The company reserves the right of final decision.
6. Delivery Fee
   Order amount HK$1,300.00 or above are entitled to free delivery service offered by the company. Additional delivery charges (HK$300.00) will be applied if order amount is less than HK$1,300.00. Customers can also choose to pick up their order from the company. Specific arrangements will be confirmed with the customer at order confirmation.
   ※For delivery locations that require a parking fee, customers must pay the courier the parking fee at delivery.
7. The company may adjust the above terms based on actual circumstances without prior notice to customers. The company reserves the final right of interpretation and its decision shall be final.